Washington Post’s bumpy CMS ride

The tools you use matter, even your CMS. Good tools are a joy to use, bad tools don’t protect you from your mistakes. A good example of this is Washington Post’s trouble adopting a new CMS.

“The redesigned website is just the surface manifestation of a huge organ transplant,” Post ombudsman Patrick Pexton said, pointing out it took more than a year to complete. The most important remark was his description of how difficult the change had been. “Every newsroom employee is struggling with it, not just the tech people.”