The Atlantic: Why washing machines are learning to play the harp
Why washing machines are learning to play the harp. “Appliance makers believe more and better chimes, alerts, and jingles make for happier customers. Are they right?”
While not the general gist of the article, I wanted to note two points. On the influence that sound can have on us:
A wealth of studies in consumer psychology attests to the power of sound to affect our decision making. In one famous experiment from the ’90s, British wine shoppers bought five times as many French bottles as German bottles when French accordions played in the store; when an oompah band sounded, German wine outsold the French. Still other studies have suggested that slot-machine noises, often high-pitched and in major keys, can nudge gamblers to keep playing and can even encourage riskier bets.
But then there’s the tragedy of commons of sound:
Too many sounds, carefully designed though they may be, runs the risk of turning into an irritant, or worse. Dexter Garcia, a co-founder of Audio UX, pointed me to a 2010 article in The Boston Globe describing “alarm fatigue.” Nurses at Massachusetts General Hospital had become so bombarded by constant alerts, they ignored the critical beeps signaling a dying patient. The problem is pervasive: In a study at Johns Hopkins Hospital, nearly 60,000 alarms were recorded over 12 days—that’s 350 alarms per patient, per day, hammering staff ears.
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