Today I tried signing up for a Nectar card, a customer loyalty card for Sainbury’s (among other stores). Their site, Nectar.com, is nice looking, and finding where to sign up for a card was nice and easy.
However, my attempt to sign up was thwarted when, on page two, I hit a form asking me a) how many children under 18 I had living in my household (answer: 0) and b) to provide their birthdays (empty text fields). Whatever I entered — and I mean whatever — it wouldn’t let me past the javascript validation complaining about a mismatch between the number of children and their ages. I couldn’t get past it despite an attempt to create an imaginary child to get by it.
Stumped, I gave up. Figuring I’d notify them of the issue, I clicked over to their Contact us page.
But they have only three options of contacting them: chat (which requires you to have a Nectar card number), calling them, and writing them — via snail mail.
No email address or contact form!
Adding insult to injury, their footer promo content for contacting them offers an “Email us” link.
